When we handle billing for an auto accident or worker’s compensation injury, we will bill one primary insurance source. To process your claim correctly, please provide the claim number at the time of your visit. Please note that you will be responsible for any charges not covered by the primary insurance.
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What if I forgot to bring my insurance card when I come to a Visit?
If you don’t have your insurance card or information when you come into Vitality Urgent Care, you may use our Self-Pay Program and pay for your care. If you provide us with your insurance information within 48 hours, we will process a refund for any balance owed to you after your insurance has paid. However, you may be responsive for additional fees if your insurance determines higher responsibility then our affordable self pay pricing.
Updated: 8.1.24
How does insurance and billing work at Vitality Urgent Care?
Vitality Urgent Care accepts most commercial insurance plans, Medicaid (State Insurance), and Medicare, facilitating access to our urgent medical care services for a broad spectrum of patients. We aim for a straightforward billing process and clear communication about insurance coverage. For patients without insurance, we provide care at competitive prices, ensuring access to essential medical services. Transparent pricing and a variety of payment options, including cash, debit, and credit cards, are available to accommodate all patients. For more information on billing, insurance, or pricing, please reach out to us directly.
How can I pay for my visit if I don’t have insurance?
Vitality Urgent Care offers competitive pricing for our services to ensure that all patients have access to urgent medical care, regardless of insurance status. Payment in full is due at the time of service. We accept various forms of payment, including cash, debit, and credit cards. Please contact our clinic directly for more information on pricing and payment options.
Can children receive medical attention at Vitality Urgent Care?
Yes, we provide pediatric care for children of all ages. Our medical staff is trained to address the unique healthcare needs of pediatric patients, offering compassionate and immediate medical attention for your child in a welcoming environment.
What types of urgent medical care services do you provide?
Vitality Urgent Care offers a variety of urgent medical care services, including but not limited to, treatment for acute illnesses, injuries, pediatric care for children, physicals, DOT CDL medical cards and other occupational health services. We also provide advanced diagnostic services, such as laboratory tests and digital radiology, to support our comprehensive care approach.
Do I need to make an appointment for urgent care visit?
We are a walk-in clinic and no appointments are necessary for urgent care visits . Patients are seen on a walk-in basis. However, you may reserve you place on-line for expediated services.
Where will my laboratory tests be performed?
Vitality Express Labs partners with accredited and certified high complexity laboratories such as Quest. Your laboratory tests will be performed at one of these trusted facilities, ensuring accurate and reliable results.
Why are you cheaper than the lab or my doctor?
We have established partnerships with certified labs and negotiated competitive pricing for our customers. By operating directly and eliminating unnecessary overhead costs, we pass those savings on to you.
Do you accept insurance?
Vitality Express Labs operates on a direct-to-consumer payment model and does not accept insurance. We strive to provide affordable pricing for our lab tests, often at a fraction of the cost you might find elsewhere.
Where do I review my results?
Once your lab test is complete, you will receive an email notification with instructions on accessing your results. Results also can be shared via secure encrypted email.
Do I need a doctor order or see a doctor?
No, you do not need to see a physician to order a lab test through Vitality Express Labs. We have a network of healthcare professionals and we utilize the same laboratories that healthcare providers and hospitals use. These labs are CLIA certified and regulated by government agencies. Our service allows you to save time and money, while obtaining accurate lab results that you can share with your doctor or healthcare provider.
What do I need to bring for my DOT drug test?
You will need to bring a valid government-issued photo ID and any necessary paperwork provided by your employer or DER. It is also recommended that you bring a list of any prescription medications you are taking.
How much does a DOT drug test cost?
The cost of a DOT drug test may vary depending on the specific requirements and services needed. Typical price $55.
Please contact Vitality Urgent Care for pricing information and to schedule an appointment
Can I get a DOT drug test at Vitality Urgent Care?
Yes, Vitality Urgent Care offers DOT drug testing services for employees in compliance with DOT regulations. Our clinic is staffed by trained and experienced medical professionals who can provide efficient and accurate drug testing services.
How soon can I get my DOT drug test results?
DOT drug test results typically take 24-48 hours to process. Once the results are available, they will be sent to the designated employer representative (DER) and/or medical review officer (MRO) for review and determination of next steps.
What drugs are tested for in a DOT drug test?
DOT drug testing screens for the following five classes of drugs: marijuana, cocaine, amphetamines, opiates, and phencyclidine (PCP). Alcohol testing may also be required in certain situations.
Who needs a DOT drug test?
Employees who operate commercial motor vehicles (CMVs), such as trucks and buses, are required to undergo DOT drug testing. This includes both CDL (commercial driver’s license) and non-CDL drivers, as well as other safety-sensitive employees such as pilots and railroad workers.
What is a DOT drug test?
A DOT drug test is a drug test that is regulated by the U.S. Department of Transportation (DOT). It is required for safety-sensitive employees in certain industries, including transportation and aviation, to ensure that they are not under the influence of drugs or alcohol while on the job.
Vitality Urgent Care in Arlington Heights offers same day DOT and Non DOT drug tests.
Is there anything I should do to prepare for a DOT physical?
To prepare for a DOT physical, drivers should bring a list of any medications they are taking, their medical history, and any records of past surgeries or medical treatments. Drivers should also be well-rested, hydrated before the exam.
Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.
What happens if I fail my DOT physical?
If you fail your DOT physical, you may be disqualified from operating a CMV until you are able to meet the necessary medical requirements. You may be given a temporary disqualification period to address any health concerns before being re-evaluated.
How long does a DOT physical take?
A DOT physical typically takes between 30 minutes to an hour to complete. However, wait times may vary depending on the availability. Therefore, scheduling appointment in advance are encouraged but not required.
What should I bring to my DOT physical?
You should bring your driver’s license, any necessary medical records, and a list of any medications you are currently taking.
Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.
Where can I get a DOT physical?
DOT physicals must be performed by a licensed medical examiner who has been certified by the Federal Motor Carrier Safety Administration (FMCSA). Vitality Medical examiners are fully certified and ready!
Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.
How often do I need a DOT physical?
The frequency of DOT physicals varies depending on the individual’s medical history. Generally, healthy individuals required to have a physical every two years. However, drivers with certain medical conditions may need to get more frequent exams.
Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.
What is a DOT physical?
A DOT physical is a medical examination required by the Department of Transportation (DOT) for individuals who operate commercial motor vehicles (CMVs). The exam evaluates an individual’s physical and mental health to ensure they are fit to drive safely.
Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.
What insurance do you accept for virtual care appointments?
We Accept Major Insurance Plans. We’ve partnered with the leading health insurance companies to ensure that your care is covered under your current plan. We currently accept most PPO and Medicare insurances, Credit, Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) payments.
Do you provide testing for China Travel
Yes, we do.
Why Choose Vitality Urgent Care for Travel Between USA and Japan Testing?
- Vitality understands and meets all the requirements for certificate of testing for entering Japan.
- Trusted partner of multiple Japanese communities and ANA travel agencies
- Multiple Locations in Chicago, Arlington Heights and Naperville
- We specialize in countries with complex documentation requirements like Japan
- Custom documentation in Japanese format are provided at no additional cost “Japan Certificate “
- FDA Authorized Testing Technologies
- Guaranteed Timely Results
- Mobile testing available – we can come to your home or office/site
- Available for both individuals and groups
What is the testing fee?
How does the Covid-19 Program work?
Vitality has variety of customization tools for every setting.
Generally the process following steps below
- Employers signed up for one time or recurrent Covid -19 screening program with Vitality and provided unique access to employer dashboard.
- Testing event scheduled
- Employees will sign up for the screening program through intuitive Vitality Portal, and complete the onboarding process, which includes onetime registration, consent for Covid -19 testing and get tested.
- Employees receive electronic notification with their results.
- Employers will be able to track their employee’s test results in a customized employer portal.
Is an electronically issued Covid testing certificate valid?
A certificate, whether in paper (including a copy) or electronic media, is valid as long as it can
be verified that all of the items to be included in the certificate are satisfied. However, a
certificate will not be valid if the contents can be changed by the applicant (e.g., Word, Excel,
e-mail text, etc.) or if the items required to verify the certificate (specimen, test method, etc.)
are indistinct.
To avoid confusion at check-in counters and other on-site locations at each airport, we strongly
encourage to use the “Fast Track” method of pre-screening.
If you do not use “Fast Track”, we request you to use the template provided by the MHLW.
Information obtained from: Ministry of Foreign Affairs of Japan Website
Do children also need to obtain a certificate of testing for Japan Travel?
Japan request that children also obtain a certificate.
However, in consideration of the fact that many countries do not test preschool-aged children
as part of their system, children (generally under the age of 6) do not need to have a certificate,
as long as they are accompanied by caregivers, including parents who obtain negative testing
certificates.
Information obtained from: Ministry of Foreign Affairs of Japan Website
When will be the starting point of counting “72 hours before departure to Japan”?
Case A transiting through a country without immigration procedures.
Case B transiting through a country where immigration procedures are required by the domestic law.
For the case A, the starting point to count “72 hours before departure” will be the time you leave
a country from which the passenger originally departed.
For the case B, if you go out of the airport, or stay at the hotel located outside of the airport
upon transition, the starting point to count “72 hours before departure” will be the time you
leave a transit country you originally departed. Therefore, if 72 hours have passed since you
obtained a certificate at a departure country before you leave the transit country, you need to be
tested again to obtain a certificate in the transit country.
However, if you stay in the airport upon transition, the starting point to count “72 hours before
departure” will be the time you leave a departure country, which means you are not required to
obtain a certificate again at a transition country.
For example, if you travel from Sweden to Japan, transiting through Germany, the starting point
to count “72 hours before departure” will be the departure time from the airport of Sweden. If
you travel from Brazil to Japan, transiting through Mexico and the U.S.(which requires
immigration procedures), the starting point to count “72 hours before departure” will be the
departure time from the airport of Brazil, only if you don’t go out of the airport upon transition
through the U.S.
Information obtained from: Ministry of Foreign Affairs of Japan Website
What happens if a flight is cancelled or delayed significantly on the day of departure to Japan and the passenger has to leave the country after 72 hours?
If the flight after the change is within 96 hours from the date and time of specimen collection,
it is not necessary to obtain the certificate again and you may board the aircraft.
On the other hand, if the time of departure after the change is over 96 hours from the date and
time of specimen collection, you are required to obtain a new certificate from the perspective
of quarantine measures.
What collection method is authorized by Ministry of Foreign Affairs of Japan?
Great News!
“Nasal Swab” has been added to the list of valid specimens for travelers arriving in Japan after midnight (Japan time) on March 9, 2022, as a valid specimen for pre-departure testing of travelers to Japan.
The specimens required for the certificate at the time of entry into Japan are the same as the
specimens recommended for testing asymptomatic persons in Japan. The recommended
specimens for testing asymptomatic persons are listed in the Guidelines for Testing for
Pathogens of Novel Coronavirus Infections (https://www.mhlw.go.jp/content/000747986.pdf),
and currently include “Nasal – non invasive ( Newly authorized as of 03.09.2022), nasopharyngeal swabs” and “saliva”.
an approval by the Council of the MHLW on June 25, 2021, as a valid specimen for predeparture testing of travelers to Japan.
Information obtained from: Ministry of Foreign Affairs of Japan Website
What COVID-19 Tests Does Japan Accept?
Vitality team understands the strict Japan requirements for international travel. The methods below are acceptable for travelers between USA to Japan.
- Rapid nicking enzyme amplification reaction (NEAR) Nucleic Acid Amplification Test (NAAT) technology – ID Now by Abbott. Results < 1 hour.
- RAPID Automated RT-PCR, NAAT. Results < 2 hours.
- RT-PCR (NAAT). Results < 8 hours.
- RT-PCR (NAAT). Results < 24 hours.
Sample collection method is valid only for one of the following.
Nasopharyngeal Swab／Nasal Swab※／Saliva／Nasopharyngeal and Oropharyngeal Swabs
※Nasal Swab is valid when the test method is Nucleic Acid Amplification (NAAT) .
Vitality has both of the above mentioned test which are NEAR and Rapid as well as conventional RT-PCR’s.
* We selected this particular technology for Japan Pre-Travel testing due to it being highly accurate and accepted by Ministry of Foreign Affairs of Japan (MOFA).
Does it hurt to get tested?
No. The testing is provided by trained healthcare provider via non-invasive anterior nasal swab. Our testing techniques are completely different from the nasopharyngeal swab, which were administered in the beginning of pandemic.
Saliva testing is also a non-invasive option offered for accurate identification of COVID virus.
Is an appointment required to be tested?
No, appointment are not required and walk-ins are welcome. Pre-registration for expediated process and results delivery over the Vitality Urgent Care Registration Portal is encouraged. Please keep the QR code and present it upon arrival.
Will my information be sold to third parties?
No. Testing results may be reported to the Elgin Community College Emergency Response Representative identified in the “Consent and Release for COVID-19 Testing and Illinois Department of Public Health” Vitality Urgent Care will not share patient information with any third parties.
Will I be charged for a COVID-19 test?
No. COVID-19 tests conducted as part of the Elgin Community College testing process will be provided for free to faculty, staff, students and the community.
Will additional testing or research be performed on my sample?
No. Samples received as part of this collection will only be tested to detect the presence of SARS-CoV-2, the virus that causes COVID-19. All samples received as part of this collection will not be used for any other additional testing or research.
How will I receive my results?
Results will be sent to you based on information provided during registration.
How long before I receive my results?
Results are available 24 hours post ECC testing days.
What types of tests are available?
- RT-PCR (Molecular) COVID-19 can be performed with either a nasal, saliva, or oral swab. Results typically will be available in 24 hours. Preferred method due to high accuracy in asymptomatic individuals.
- Antigen Rapid Covid-19 Test (Nasal swab only) Results in 1 hour or less and suitable for people with symptoms as an adjunct to RT-PCR test.
Can you fill the JAPANESE Certificate of Testing for COVID-19
We are a trusted partner of multiple Japanese communities and Travel Agencies. Vitality understand the strict requirements for pre-travel between US & Japan and fill the documents in prescribed format at no additional cost.
We also fill at no additional cost the most recent specific Japanese certificate of Testing for COVID-19 required by the Japanese government for entry, including our physician’s signature and clinic imprint / stamp.
A custom result report with your identifying information verifying the testing methodology and the lab’s certifications, in addition to re-stating your test result.
Does it hurt to get tested?
The testing is provided by trained healthcare provider via non-invasive anterior nasal swab. Our testing techniques are completely different from the nasopharyngeal swab, which were administered in the beginning of pandemic.
Saliva testing is also optional and non invasive method for accurate identification of COVID virus.
Does your report have QR code?
Every report contains QR code and linked directly to individual results.
What Kind of Testing Do You Use?
- RT-PCR (Real-Time PCR) COVID-19 (can be performed with either a nasal, saliva or oral swab) Results < 8 hours.
- RT-PCR (Real-Time PCR) COVID-19 Xpert® Xpress SARS-CoV-2 is a rapid real-time RT-PCR test developed by Cepheid. Results < 2 hours.
- ID NOW ( Abbott) molecular COVID isothermal amplification testing. Results < 15 min
- QuickVue SARS Antigen Test. Results < 15 min
What is the turnaround time for RT-PCR testing?
Our median turnaround times for RT-PCR Educational testing have been approximately 8 hours post collection event.
